Terms of Service

1. Acceptance of Terms

By accessing or using the HireZeo website, software, APIs, candidate portal, or associated evaluation services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of an entity, you represent that you have legal authority to bind that organization.

2. Subscriptions, Fees & Cancellations

HireZeo provides monthly and annual subscriptions. Subscription fees are billed in advance on a recurring schedule. Customers may upgrade or downgrade their tier at any time. When upgrading, proration is applied immediately. Customers may cancel their subscription at any time; cancellation takes effect at the end of the current billing cycle.

3. Candidate Portal & Guest Access

Candidates access evaluation portals via single-use cryptographic tokens dispatched by our Customers. Candidates are granted a non-exclusive, revocable license to access the portal solely for submitting their application, recordings, and test responses. Candidates are not charged any fee to complete assessments.

4. Acceptable Use & Prohibited Conduct

You agree not to engage in any of the following prohibited behaviors:

• Reverse engineering, decompiling, or attempting to extract source code from the platform or media players.
• Uploading malicious payloads, viruses, executable trojans, or attempting to exploit file upload parsers.
• Attempting to bypass PostgreSQL Row-Level Security (RLS) or access another tenant’s data.
• Automated bot scraping of candidate questions or answers.

5. Intellectual Property & Customer Content Ownership

As between HireZeo and the Customer, the Customer retains all right, title, and interest in their job descriptions, candidate submissions, video recordings, evaluation rubrics, and internal notes (“Customer Data”). HireZeo does not use Customer Data to train third-party public AI models.

6. Service Availability & 99.99% Enterprise SLA

HireZeo commits to commercially reasonable efforts to maintain 99.9% availability for Starter/Professional plans and a contractually backed 99.99% uptime SLA for Enterprise tiers, excluding scheduled maintenance windows announced in advance.

7. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, special, consequential, or punitive damages. HireZeo’s total aggregate liability arising out of or related to these Terms shall not exceed the amounts paid by the Customer in the 12 months preceding the incident.

8. Term & Termination

These Terms remain in effect until terminated by either party. Upon termination, Customer Data can be exported within 30 days, after which it is queued for irreversible cryptographic deletion under our retention protocol.

9. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law principles.